Hi, thanks in advance for your time. In the last few days, I have not been able to open links in Outlook 2010 when Chrome is my default browser. When I switch to IE to be my default browser, the links open just fine. But when Chrome is my default browser, I can see the links, I can 'mouse over' them and see the URL displayed (with the 'click to follow link' message appearing), but I can't follow the links.
Even when I hit CRTL and click at the same time, I can't follow the links. This operation was working fine recently.
After completing the steps above, try clicking on a hyperlink in Outlook again and it should open in Internet Explorer. Once you have verified links are working, you should be able to change your default browser back to Firefox or Chrome and the links should open in that browser now. You can try some other options from this Microsoft KB article. This article provides 4 solutions to the problem of Outlook not opening email links. Also includes some items that can cause the hyperlinks to stop working. The last time, the URL links broke after I did a Windows update and installed an Internet Explorer beta. Because I didn’t test Outlook email in between the downloads, I couldn’t.
I have not changed Chrome at all, and I've been using it as my default browser for years. However, I have allowed Windows Update to install its recommended updates. That said, the last update that was installed was done on December 13, 2013, and my links were opening just fine after that date. Thanks again for your help!
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